ChrisDeHont Posted October 27, 2015 Posted October 27, 2015 I wanted to post this regarding my store, USAPyroSupply.com and realized there was no real place for this to go. So I asked Mumbles and he stated this is probably the best place to get exposure. Many of you who have visited the store, and added product to your cart, may have questioned the shipping rates. Maybe not. But I was sent an email yesterday by a customer regarding shipping rates. He stated that no matter what he added to the cart, the shipping total was always the same. whether it be 1 lb or 10 lb. It gave him a rate of $29 to California. Which is very high for anything under say 7 lbs. So i decided to go into my UPS account and see what the issue was. I was shocked when I saw the rate. $15.00 for his order of 3 lbs to CA. NOT $29.00. To make a long story short, or kinda short, we used a 3rd party company who wrote an app into my stores HTML code. (the computer code that makes the store) What they would then do is when an order came in, they would calculate shipping and when the order was paid, they would automatically take the shipping charge, and forward me the shipping label. Which sounded really nice considering my work load. Anything to take something off me is great. Instead of charging actual rates, which I assumed that my UPS account was linked to my store, it was not, they were charging 50% more than what the actual cost was. They would then pay UPS a MUCH lower rate, and pocket say $20. If you add that up to all the stores they have, that's quite a daily haul.. I finally was able to remove the account from the store, but their code is still in my HTML. Which means until I can find it, and remove it, the shipping rates will most likely be wrong 9 out of 10 times. Sometimes it is right, but mostly wrong. So now instead of $29.00, his shipping was $15.00, and if you added paper in the store, it said crazy amounts, like $50-$60 for one roll... Ill tell you right now, From NY to CA by ground, is $35.00 for a full roll of 70 lb paper. That's a lot more appealing considering I am the cheapest for 70 lb paper. Some people may only pay $40-$50 total for paper now. Not $80-$100. Here is the thing, read this or forever weep. If you want to order, I have enacted some changes until I can correct the code. If you would like a real time shipping quote, email me a sales@usapyrosupply.com This way I can tell you exactly what your order will be. You can then ask for an invoice from the store and I will send the proper cost, or you can make a purchase though the cart, and IF you pay by CREDIT CARD, I can adjust the total dollar amount to reflect the lower shipping cost, before I capture the payment. If you choose Paypal, I can not adjust the final amount. I can only refund you the difference. So keep that in mind. Its better to ask for an invoice if you use Paypal. I understand this may be time consuming, and difficult, but It will save YOU a lot of money. Once I get the issue fixed, I will post it in the store. So for now, email me at sales@usapyrosupply.com and i will try to respond as soon as possible. Keep in mind, I am getting dozens of request a hour, so It may be a hour or two before I respond. Longer if I am not by my computer. If you already have ordered, I am going through all the previous orders, and will be giving some form of credit. either store, or other type. I will contact everyone by email if you have a credit. I am sorry this has happened and now understand why i had hundreds of abandoned carts. I am here to give you guys the best supplies at the lowest prices, and I am here to serve you guys. Any questions ask me here or by email Thanks for reading this, Chris DeHontUSAPyroSupply.com
Merlin Posted October 27, 2015 Posted October 27, 2015 Well I am just happy to learn of your website. I am bookmarking it. I think you are not the only one that this has happened to. I see incredible shipping prices for a single box of 22 rimfire on a lot of websites - less than a pound!
ChrisDeHont Posted October 27, 2015 Author Posted October 27, 2015 I couldn't believe it. I know I wouldn't have bought from my own store with those shipping cost!!! It's a huge scam with e-commerce stores. Talking with a UPS rep, they say there is roughly 500 company's doing this trick.
OldMarine Posted October 28, 2015 Posted October 28, 2015 I wish I had seen your framed screens before I bought an un-framed set. I forgot how much carpentry hates me. Love your site and prices.
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